Legal · Last updated June 2, 2026

Terms of Service

These Terms of Service ("Terms") form a binding legal agreement between you ("you", "User") and MixBench ("MixBench", "we", "us", "our") and govern your access to and use of mixbench.online, related subdomains, APIs, mobile or desktop clients, and any audit, analysis, report, dashboard or other feature made available by us (collectively, the "Service"). By creating an account, uploading content, clicking "I agree", or otherwise using the Service, you confirm that you have read, understood, and accepted these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

If you are using the Service on behalf of an organization, label, management company, or other legal entity, you represent that you have authority to bind that entity, and "you" refers to both you personally and that entity.

1. Eligibility & accounts

You must be at least 16 years old (or the age of digital consent in your jurisdiction, whichever is higher) and legally capable of entering into a binding contract to use the Service. You agree to provide accurate, current, and complete information when registering and to keep that information up to date. You are solely responsible for safeguarding your credentials and for all activity that occurs under your account, whether or not authorized by you. You must notify us immediately at our contact form of any actual or suspected unauthorized access. We may refuse, suspend, or terminate accounts at our sole discretion, including where we reasonably believe a violation of these Terms has occurred.

2. Your content & license to us

You retain all rights, title, and interest in and to the audio recordings, compositions, lyrics, artwork, metadata, notes, and any other material you submit to the Service ("Your Content"). We do not claim ownership of Your Content.

By submitting Your Content, you grant MixBench a worldwide, non-exclusive, royalty-free, sublicensable (to our service providers solely as needed) license to host, store, copy, transmit, transcode, analyze, process, and create derivative works of Your Content for the limited purposes of: (a) operating, providing, and securing the Service; (b) generating audit reports and other outputs you request; (c) maintaining backups and disaster recovery; and (d) improving our analysis pipeline using aggregated, de-identified signals that cannot reasonably be used to identify you or Your Content. This license ends when Your Content is deleted, except for residual copies in standard backups and as required by law.

You represent and warrant that: (i) you own Your Content or have obtained all rights, licenses, consents, and permissions necessary to upload and process it through the Service, including from any co-writer, performer, producer, label, publisher, or other rights holder; (ii) Your Content does not infringe, misappropriate, or violate any third party's intellectual property, publicity, privacy, or other rights; and (iii) Your Content complies with all applicable laws.

3. Acceptable use

You agree not to, and not to allow any third party to:

  • Upload, transmit, or process any content you do not have full rights to use.
  • Upload malware, exploits, or content intended to harm or disrupt any system.
  • Reverse engineer, decompile, disassemble, or attempt to derive source code, models, weights, prompts, or training data from the Service, except where this restriction is prohibited by applicable law.
  • Scrape, crawl, harvest, or otherwise extract data from the Service by automated means.
  • Resell, sublicense, white-label, or redistribute the Service or any output without our prior written consent.
  • Use the Service to build a competing product, train a competing AI model, or benchmark for public comparison.
  • Bypass, disable, or interfere with security, rate-limiting, billing, or authentication mechanisms.
  • Use the Service to generate content that is unlawful, defamatory, harassing, hateful, sexually exploitative of minors, or that infringes any rights.
  • Impersonate any person or misrepresent your affiliation with any artist, label, or entity.
  • Use the Service in violation of any applicable export control, sanctions, or anti-corruption laws.

We may, but are not obligated to, monitor use of the Service and remove any content or suspend any account that we believe in good faith violates these Terms or poses a risk to MixBench, its users, or third parties.

4. AI-generated output & no advice

Audit reports, scores, comparisons, recommendations, and any other output produced by the Service ("Output") are generated, in whole or in part, by automated and AI systems. Output is provided for informational and entertainment purposes only and constitutes our opinion based on signal extracted from Your Content. Output is not, and must not be relied on as, professional, financial, legal, A&R, marketing, mastering, mixing, medical, or psychological advice. We make no representation or warranty that Output is accurate, complete, current, free of bias, or suitable for any particular purpose, and we make no guarantees regarding chart performance, streaming numbers, virality, sync placement, editorial playlisting, label interest, audience response, or any other commercial outcome. You are solely responsible for all creative, business, financial, and release decisions you make based on Output, and you assume all risk of doing so. AI models may occasionally produce inaccurate, offensive, or unexpected results; you must independently verify anything you rely on.

Subject to your compliance with these Terms, you may use Output for your own internal and personal use. You may not represent Output as having been produced by any human reviewer, A&R, or third party other than MixBench's automated Service.

5. Fees, billing & refunds

Some features of the Service may require payment. Pricing, currency, billing frequency, and any usage limits are shown at the point of purchase or on the relevant pricing page and may change from time to time. By providing payment information, you authorize us and our payment processors to charge the applicable fees, taxes, and any renewal amounts to your selected payment method. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. Fees already paid are non-refundable, and partial periods are not refunded, except where required by applicable law (for example, consumer rights in your jurisdiction). If a payment fails, we may suspend or downgrade access until amounts are paid. You are responsible for any taxes other than taxes on our net income.

6. Intellectual property of MixBench

The Service, including all software, models, prompts, scoring methodologies, designs, text, graphics, logos, and the look and feel, are owned by or licensed to MixBench and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service in accordance with these Terms. No other rights are granted by implication, estoppel, or otherwise. "MixBench" and our logos are our trademarks; you may not use them without our prior written permission.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use them for any purpose without obligation to you.

7. Third-party services

The Service relies on third-party providers for hosting, authentication, AI inference, payment processing, email delivery, and analytics. Your use of those third-party services may be subject to their own terms and privacy policies. We are not responsible for any third-party content, products, or services accessed through or linked from the Service.

8. Privacy

Our Privacy Policy describes how we collect, use, share, and protect personal data. By using the Service you acknowledge the practices described there.

9. DMCA & copyright

We respect intellectual property rights. If you believe content on the Service infringes your copyright, send a notice through our contact form including: (a) your contact information; (b) identification of the copyrighted work; (c) the URL or location of the allegedly infringing material; (d) a statement of good-faith belief that the use is not authorized; (e) a statement under penalty of perjury that the information is accurate and that you are the owner or authorized to act on the owner's behalf; and (f) your physical or electronic signature. We may remove content and terminate repeat infringers in appropriate circumstances.

10. Termination

You may stop using the Service and request account deletion at any time through our contact form. We may suspend, restrict, or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, created legal or security risk for us, other users, or third parties, or for any extended period of inactivity. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including ownership, disclaimers, indemnity, and limitation of liability) will survive.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. MIXBENCH AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, UNINTERRUPTED OR ERROR-FREE OPERATION, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT OUTPUT WILL BE ACCURATE, RELIABLE, OR MEET YOUR REQUIREMENTS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MIXBENCH AND ITS OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, USE, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU ACTUALLY PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY EURO (€50). THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, IN WHICH CASE THE ABOVE LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED.

13. Indemnification

You will defend, indemnify, and hold harmless MixBench and its officers, employees, contractors, agents, and suppliers from and against any third-party claim, demand, loss, liability, damage, judgment, settlement, fine, cost, or expense (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your use or misuse of the Service; (c) your violation of these Terms; or (d) your violation of any law or third-party right. We may, at our option, assume exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us.

14. Governing law & disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-laws rules. The courts located in Amsterdam, the Netherlands, will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, except that we may seek injunctive relief in any competent court to protect our intellectual property. Mandatory consumer protections in your country of residence are not affected by this clause. You and MixBench agree to first attempt to resolve any dispute informally by contacting us through the contact form.

15. Changes to the Service or Terms

We may modify, suspend, or discontinue the Service (or any feature) at any time, with or without notice. We may update these Terms from time to time; the "Last updated" date at the top will reflect the latest version. Material changes will be communicated by in-app notice, email, or other reasonable means. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree, you must stop using the Service.

16. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MixBench regarding the Service and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver. You may not assign or transfer these Terms without our prior written consent; we may assign them freely. Notices to you may be sent by email or in-app message. Notices to us must be sent through our contact form. Neither party is liable for delays or failures caused by events beyond reasonable control.

17. Contact

Questions, notices, or legal requests about these Terms should be sent via our contact form.